Refund & Return Policy
TrueFit Supply, LLC
Last Updated: February 25, 2026
TrueFit Supply, LLC is committed to providing clear and transparent policies to ensure a positive shopping experience. This Refund & Return Policy outlines how returns, exchanges, and refunds are handled for purchases made through our website.
1. Return Eligibility
We accept returns on eligible physical products within 30 days of delivery.
To qualify for a return:
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The item must be unused and unworn
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The item must be in its original packaging
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The item must not show signs of damage or excessive wear
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Proof of purchase (order confirmation or receipt) is required
For hygiene and safety reasons, certain items such as underwear and innerwear may only be eligible for return if unopened and in original sealed packaging.
2. Non-Returnable Items
The following items are not eligible for return:
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Worn or used items
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Items returned after 30 days of delivery
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Final sale or clearance items (if marked as such)
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Gift cards (if applicable)
3. Return Process
To initiate a return:
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Contact our customer support team at [Insert Support Email]
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Provide your order number and reason for return
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Wait for return authorization and instructions
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.
4. Refunds
Once your returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days
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Processing times may vary depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request:
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Photos of the item
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Order confirmation details
If confirmed, we will provide a replacement or refund at no additional cost.
6. Subscription Orders
If you are enrolled in a subscription:
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You may cancel or modify your subscription at any time before your next billing date.
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Once a subscription order has been processed or shipped, it cannot be canceled.
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Refunds for subscription shipments follow the same return eligibility rules outlined above.
Customers are responsible for managing their subscription prior to renewal to avoid unwanted charges.
7. Chargebacks & Payment Disputes
We encourage customers to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or payment provider.
Our team is committed to resolving issues quickly and fairly. Filing a chargeback without first contacting us may delay resolution and affect future purchasing eligibility.
8. Contact Information
For questions regarding returns or refunds, please contact:
TrueFit Supply, LLC
Email: support@truefitproducts.com
Business Hours: 10:00 AM - 06:00 PM
Website: https://truefitproducts.com
Last updated: February 25, 2026